What is a cloud kitchen?
A cloud kitchen (also known as a ghost kitchen or virtual kitchen) is a professional food preparation facility designed exclusively for delivery and takeout orders. Unlike traditional restaurants, cloud kitchens have no dine-in space or storefront. This model allows us to focus 100% on food quality and efficient delivery while keeping costs lower than brick-and-mortar restaurants. We operate from a licensed commercial kitchen equipped with professional-grade equipment, adhering to all health and safety standards, and partner with delivery platforms to bring restaurant-quality meals directly to your door.
How does a cloud kitchen business model work?
Our cloud kitchen operates by eliminating the overhead costs of a traditional restaurant—no dining room, no waitstaff, no prime real estate expenses. This allows us to invest more in quality ingredients and competitive pricing. Customers place orders through our website, app, or third-party delivery platforms. Our kitchen team prepares each meal fresh to order, packages it carefully to maintain temperature and quality, and coordinates with delivery partners to ensure it reaches you quickly. The streamlined model means faster service, lower prices, and consistent quality focused entirely on the food itself.
How Long Does Delivery Take?
Most orders are delivered within 24-48 HOURS depending on your location and current order volume. During peak hours (lunch 12-2 PM and dinner 7-9 PM), delivery may take up to 36 hours. You’ll receive an estimated delivery time at checkout based on your address and real-time kitchen capacity. We prepare every meal fresh when you order—no pre-cooked food sitting around—so the wait is always worth it! You can track your order status in real-time from preparation to doorstep delivery.
Are Your Meals Prepared Fresh Or Pre-Made?
Every single meal is prepared fresh to order in our licensed commercial kitchen. We don’t use pre-cooked or frozen prepared meals—just fresh ingredients and traditional cooking methods. Our chefs start cooking only after you place your order, ensuring maximum freshness and flavor in every bite.
Do You Offer Catering Or Bulk Orders For Events?
Yes! We cater for office meetings, parties, and special events. For orders serving 150+ people, please contact us at least 24 hours in advance at elitefranchisesph@gmail.com +63 926 056 3329. We offer special catering packages with discounted pricing and can customize menus to suit your event. Delivery and setup options are available for larger orders.
Can customers track their food delivery orders?
Yes! Order tracking is built into the experience. Once an order is placed, customers receive instant confirmation with an estimated delivery time. They can track their order status in real-time through their account dashboard or via SMS/email notifications at each stage: order received, preparation started, out for delivery, and delivered. For orders fulfilled through integrated delivery partners, customers get live GPS tracking of their delivery driver. This transparency reduces anxiety, minimizes “where’s my order?” calls, and creates confidence in your service.
What Payment Methods Do You Accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), digital wallets (Google Pay, PayPal, Gcash, BDO), and cash on delivery in select areas. All online payments are processed through secure, encrypted gateways to protect your financial information. You can also save your payment details for faster checkout on future orders. We currently don’t accept checks or restaurant gift cards, but stay tuned—we’re working on a loyalty rewards program!
What Is Your Cancellation And Refund Policy?
Once food preparation begins, we cannot cancel the order, but we’ll work with you to modify it if possible. If there’s an issue with your order—wrong items, missing food, quality concerns—contact us within 30 minutes of delivery and we’ll either send a replacement, issue a full refund, or provide credit for your next order.