CloudFeast Terms and Conditions

Effective Date: January 3, 2026

Welcome to CloudFeast! These Terms and Conditions (“Terms”) govern your use of the CloudFeast website, mobile application, and services (collectively, the “Platform”). By accessing or using our Platform, you agree to be bound by these Terms.

1. Definitions

“CloudFeast,” “we,” “us,” or “our” refers to the cloud kitchen food delivery service operating in the Philippines.

“User,” “you,” or “your” refers to any individual or entity using our Platform.

“Services” refers to the food ordering, preparation, and delivery services provided through our Platform.

“Order” refers to a request for food items placed through our Platform.

2. Acceptance of Terms

By registering for an account, placing an order, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Refund & Cancellation Policy. If you do not agree with these Terms, please discontinue use of our Platform immediately.

3. Eligibility

To use our Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into binding contracts
Provide accurate and complete registration information
Comply with all applicable laws and regulations in the Philippines

By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Account Registration and Security

4.1 Account Creation

You must create an account to place orders through our Platform
You agree to provide accurate, current, and complete information during registration
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account

4.2 Account Responsibilities

You are responsible for all activities that occur under your account
You may not share your account with others or allow others to access your account
You may not create multiple accounts or create accounts using automated means
CloudFeast reserves the right to suspend or terminate accounts that violate these Terms

5. Orders and Payment

5.1 Placing Orders

All orders are subject to acceptance by CloudFeast
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
- Product availability
- Errors in pricing or product information
- Suspected fraudulent activity
- Delivery address outside our service area

5.2 Pricing

All prices are listed in Philippine Pesos (PHP) and include applicable taxes unless otherwise stated
Prices are subject to change without notice
Delivery fees, service fees, and other charges will be clearly displayed before order confirmation
We reserve the right to correct pricing errors

5.3 Payment

Payment must be made at the time of order placement
We accept the following payment methods: [Credit Cards, Debit Cards, E-wallets, Cash on Delivery, etc.]
By providing payment information, you represent that you are authorized to use the payment method
You authorize CloudFeast to charge the payment method for the total order amount

5.4 Promotional Codes and Discounts

Promotional codes are subject to specific terms and conditions
Codes cannot be combined unless explicitly stated
CloudFeast reserves the right to cancel or modify promotions at any time
Fraudulent use of promotional codes may result in account suspension

6. Delivery

6.1 Delivery Service

Estimated delivery times are approximate and not guaranteed
Delivery times may vary based on distance, weather, traffic, and order volume
You must provide accurate delivery address and contact information
You or your authorized recipient must be available to receive the order

6.2 Delivery Area

Delivery is only available within our designated service areas
Service areas are subject to change without notice
We reserve the right to decline deliveries outside our service area

6.3 Failed Delivery

If delivery cannot be completed due to incorrect address, unavailability, or refusal to accept, the order may be considered fulfilled
In such cases, no refund will be provided unless otherwise stated in our Refund Policy

7. Food Safety and Quality

7.1 Our Commitment

CloudFeast is committed to food safety and hygiene standards
We comply with all applicable food safety regulations in the Philippines
All food is prepared in licensed cloud kitchen facilities

7.2 Your Responsibilities

Inspect food items upon delivery
Report any quality or safety concerns within 24 hours
Consume food within recommended timeframes
Follow any storage or reheating instructions provided

7.3 Allergies and Dietary Restrictions

You are responsible for informing us of any food allergies or dietary restrictions
While we make reasonable efforts to accommodate special requests, we cannot guarantee that food items are completely free from allergens due to shared kitchen equipment
CloudFeast is not liable for allergic reactions or dietary issues if you fail to inform us of your requirements

8. Intellectual Property

8.1 Ownership

All content on the Platform, including text, graphics, logos, images, software, and trademarks, is the property of CloudFeast or its licensors
The CloudFeast name, logo, and related marks are trademarks of CloudFeast

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes
You may not copy, modify, distribute, sell, or exploit any content without our express written permission

8.3 Prohibited Uses

You may not:

Use the Platform for any illegal or unauthorized purpose
Reverse engineer, decompile, or disassemble any part of the Platform
Remove any copyright, trademark, or proprietary notices
Use automated systems (bots, scrapers) to access the Platform
Interfere with or disrupt the Platform’s operation

9. User Content and Conduct

9.1 Reviews and Feedback

You may submit reviews, ratings, and feedback about our Services
By submitting content, you grant CloudFeast a worldwide, royalty-free license to use, display, and distribute such content
You agree not to submit content that is defamatory, offensive, fraudulent, or violates any law

9.2 Prohibited Conduct

You agree not to:

Harass, threaten, or abuse our staff or delivery personnel
Provide false or misleading information
Engage in fraudulent activities or payment disputes
Violate any applicable laws or regulations
Use the Platform to distribute spam or malware

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which complies with the Data Privacy Act of 2012 (Republic Act No. 10173). By using our Services, you consent to our data practices as described in our Privacy Policy.

11. Disclaimers and Limitation of Liability

11.1 Service Availability

The Platform is provided “as is” and “as available”
We do not guarantee uninterrupted, timely, or error-free service
We reserve the right to modify, suspend, or discontinue any aspect of the Platform at any time

11.2 No Warranties

To the fullest extent permitted by law, CloudFeast disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

11.3 Limitation of Liability

To the maximum extent permitted by Philippine law:

CloudFeast’s total liability shall not exceed the amount you paid for the order in question
We are not liable for indirect, incidental, consequential, or punitive damages
We are not liable for losses resulting from unauthorized access to your account, force majeure events, or third-party actions

11.4 Exceptions

Nothing in these Terms shall exclude or limit liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded under Philippine law

12. Indemnification

You agree to indemnify, defend, and hold harmless CloudFeast, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your violation of these Terms
Your violation of any rights of another party
Your misuse of the Platform
Your violation of applicable laws or regulations

13. Third-Party Services

Our Platform may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party services is at your own risk and subject to their terms and conditions.

14. Termination

14.1 Termination by You

You may terminate your account at any time by contacting customer support or through account settings.

14.2 Termination by CloudFeast

We may suspend or terminate your account immediately, without notice, if:

You violate these Terms
You engage in fraudulent or illegal activities
We are required to do so by law
We decide to discontinue the Services

14.3 Effect of Termination

Upon termination:

Your right to use the Platform will immediately cease
Any pending orders will be processed according to our Refund Policy
Provisions that by their nature should survive will remain in effect

15. Dispute Resolution

15.1 Informal Resolution

We encourage you to contact our customer support first to resolve any disputes informally.

15.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines.

15.3 Jurisdiction

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts in [Your City/Region], Philippines.

15.4 Arbitration

For disputes that cannot be resolved informally, parties agree to submit to binding arbitration in accordance with the Alternative Dispute Resolution Act of 2004 (Republic Act No. 9285) before resorting to court proceedings.

16. Force Majeure

CloudFeast shall not be liable for any failure or delay in performing its obligations due to circumstances beyond its reasonable control, including but not limited to:

Natural disasters (typhoons, earthquakes, floods)
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or public health emergencies
Power outages or telecommunications failures

17. Modifications to Terms

17.1 Right to Modify

CloudFeast reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Platform.

17.2 Notification

We will notify you of material changes via email, in-app notification, or by posting a notice on our Platform.

17.3 Continued Use

Your continued use of the Platform after changes to the Terms constitutes acceptance of the modified Terms. If you do not agree with the changes, you must discontinue use of the Services.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and CloudFeast regarding the Services.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

18.4 Assignment

You may not assign or transfer these Terms without our prior written consent. CloudFeast may assign these Terms to any affiliate or successor without restriction.

18.5 Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of discrepancies, the English version shall prevail.

19. Contact Information

For questions, concerns, or notices regarding these Terms:

CloudFeast Customer Support

Email: elitefranchisesph@gmail.com
Phone: +63 926 056 3329
Website: www.cloudfeast.ph

20. Regulatory Compliance

CloudFeast operates in compliance with:

Consumer Act of the Philippines (Republic Act No. 7394)
Electronic Commerce Act of 2000 (Republic Act No. 8836)
Data Privacy Act of 2012 (Republic Act No. 10173)
Food Safety Act of 2013 (Republic Act No. 10611)
All applicable DTI, FDA, and LGU regulations

21. Acknowledgment

BY USING CLOUDFEAST’S PLATFORM AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM.

Last Updated: January 3, 2026