CloudFeast Privacy Policy

Effective Date: January 3, 2026

Introduction

Welcome to CloudFeast. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Platform”).

This Privacy Policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as relevant National Privacy Commission (NPC) guidelines.

By using CloudFeast’s services, you consent to the collection and use of your information as described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you register, place orders, or interact with our Platform, we collect:

Account Information:

Full name
Email address
Phone number
Date of birth
Password (encrypted)

Delivery Information:

Delivery addresses (home, office, etc.)
Address details (landmarks, instructions)
Recipient name and contact number

Payment Information:

Credit/debit card details (processed securely through payment processors)
E-wallet information
Billing address
Transaction history

Profile Information:

Dietary preferences
Favorite orders
Saved restaurants or menu items
Profile picture (optional)

Communication Information:

Customer support inquiries
Feedback, reviews, and ratings
Survey responses
Marketing preferences

1.2 Information Collected Automatically

Device Information:

Device type and model
Operating system and version
Unique device identifiers
Mobile network information
IP address

Usage Information:

Pages viewed and features used
Time and date of visits
Browsing patterns and preferences
Search queries
Click-through data

Location Information:

GPS location (with your permission)
Delivery location
IP-based location
Wi-Fi access points

Cookies and Tracking Technologies:

Browser cookies
Web beacons
Pixel tags
Session identifiers
Analytics data

1.3 Information from Third Parties

We may receive information about you from:

Payment processors
Social media platforms (if you choose to connect your account)
Delivery partners
Marketing and analytics providers
Credit bureaus or fraud prevention services (for verification purposes)

2. How We Use Your Information

2.1 To Provide and Improve Our Services

Process and fulfill your orders
Arrange food preparation and delivery
Communicate order status and delivery updates
Provide customer support
Process payments and issue refunds
Maintain and improve Platform functionality
Develop new features and services
Personalize your experience

2.2 For Safety and Security

Verify your identity
Detect and prevent fraud
Protect against unauthorized access
Ensure food safety compliance
Investigate and resolve disputes
Enforce our Terms and Conditions
Comply with legal obligations

2.3 For Marketing and Communications

Send promotional offers and discounts
Share news and updates about our services
Conduct surveys and market research
Display personalized advertisements
Send push notifications (with your consent)
Provide recommendations based on your preferences

You can opt out of marketing communications at any time through account settings or by clicking “unsubscribe” in our emails.

2.4 For Analytics and Business Operations

Analyze usage patterns and trends
Monitor Platform performance
Conduct data analysis and research
Generate business reports
Optimize delivery routes and operations
Forecast demand and manage inventory

2.5 For Legal Compliance

Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our legal rights
Investigate potential violations
Enforce our policies

3. How We Share Your Information

CloudFeast does not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers and Business Partners

We share information with trusted third parties who assist in operating our business:

Delivery Partners:

Name, phone number, and delivery address for order fulfillment
Order details and special instructions

Payment Processors:

Payment information to process transactions securely
Billing address for verification

Cloud Services and Technology Providers:

Hosting services, data storage, and IT infrastructure
Analytics and performance monitoring tools

Customer Support:

Support ticket platforms
Communication tools

Marketing Services:

Email marketing platforms
SMS service providers
Advertising networks

All third-party service providers are required to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements and Protection

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Enforce our Terms and Conditions
Protect our rights, property, or safety
Protect the rights and safety of our users and the public
Detect, prevent, or investigate fraud, security issues, or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity, subject to the same privacy protections.

3.4 With Your Consent

We may share your information with other parties when you provide explicit consent, such as:

Sharing order details with someone you designate
Participating in partner promotions
Connecting with social media accounts

4. Your Rights Under the Data Privacy Act

As a data subject under Philippine law, you have the following rights:

4.1 Right to Be Informed

You have the right to know how your personal information is being collected, used, and shared.

4.2 Right to Access

You can request access to your personal information that we hold. You may view and download your data through your account settings.

4.3 Right to Rectification

You can correct or update inaccurate or incomplete personal information through your account settings or by contacting us.

4.4 Right to Erasure or Blocking

You can request deletion of your personal information, subject to legal retention requirements. We will retain certain information for legitimate business purposes and legal compliance.

4.5 Right to Object

You can object to the processing of your personal information for direct marketing purposes or other legitimate interests.

4.6 Right to Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

4.7 Right to Lodge a Complaint

You have the right to file a complaint with the National Privacy Commission if you believe your rights have been violated.

To exercise your rights, contact our Data Protection Officer at:

Email: elitefranchisesph@gmail.com

We will respond to your request within fifteen (15) days as required by law.

5. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

Specific Retention Periods:

Account information: Until account deletion plus 2 years
Order history: 5 years (for accounting and tax purposes)
Payment information: As required by payment processors and financial regulations
Marketing communications: Until you opt out plus 1 year
Support inquiries: 3 years
Cookies and analytics: 12-24 months

After the retention period, we will securely delete or anonymize your information.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

Technical Security:

SSL/TLS encryption for data transmission
Encrypted storage of sensitive information
Secure payment processing (PCI DSS compliant)
Regular security audits and vulnerability testing
Firewalls and intrusion detection systems
Access controls and authentication

Organizational Security:

Limited access to personal information (need-to-know basis)
Employee training on data protection
Confidentiality agreements with staff and partners
Incident response procedures
Regular security policy reviews

Despite our efforts, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device that help us recognize you and remember your preferences.

7.2 Types of Cookies We Use

Essential Cookies:

Required for Platform functionality
Enable account login and order processing
Cannot be disabled

Functional Cookies:

Remember your preferences and settings
Store your location and language choices
Improve user experience

Analytics Cookies:

Track usage patterns and performance
Help us understand how you interact with our Platform
Provided by Google Analytics and similar services

Marketing Cookies:

Display personalized advertisements
Track advertising campaign effectiveness
Provided by Facebook, Google Ads, and other platforms

7.3 Managing Cookies

You can control cookies through:

Browser settings (disable or delete cookies)
Platform settings (opt out of certain tracking)
Cookie consent banner on our website

Note that disabling essential cookies may affect Platform functionality.

7.4 Do Not Track Signals

Our Platform does not currently respond to “Do Not Track” browser signals. You can control tracking through cookie settings and opt-out mechanisms.

8. Third-Party Links

Our Platform may contain links to third-party websites, plugins, or services (e.g., social media, payment providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

CloudFeast’s services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you are under 18, please do not use our Platform or provide any information. If we discover that we have collected information from a minor, we will promptly delete it.

Parents or guardians who believe we have collected information from a minor should contact us immediately at dpo@cloudfeast.ph.

10. International Data Transfers

Your personal information is primarily stored and processed in the Philippines. If we transfer data outside the Philippines, we will ensure appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act of 2012.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes in our practices
Legal or regulatory requirements
New features or services

Notification of Changes:

We will post the updated Privacy Policy on our Platform with a new “Effective Date”
We will notify you of material changes via email or in-app notification
Continued use of our services after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically.

12. Contact Information

General Privacy Inquiries

CloudFeast Customer Support

Email: elitefranchisesph@gmail.com
Phone: +63 926 056 3329

Data Protection Officer

For matters related to your data privacy rights:

Email: elitefranchisesph@gmail.com

National Privacy Commission

If you wish to file a complaint:

Website: www.privacy.gov.ph
Email: info@privacy.gov.ph
Hotline: (02) 8234-2228

13. Consent

By using CloudFeast’s Platform and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

If you do not agree with this Privacy Policy, please do not use our services.

Last Updated: January 3, 2026

Data Privacy Act of 2012 Compliance Statement: CloudFeast is committed to full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We have implemented appropriate organizational, physical, and technical security measures to ensure the protection of personal information under our control.